Well issue you a ModCloth store credit for the amount of the returned item(s) to your account. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! For more information on our Return Policy, please click here. To make a referral, you must be logged into your Rewards account. Read International Returns Info . They are available from 9am-8pm ET, Monday-Friday. Like, over a month. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed. They are a small group, and they're currently working through extremely high volumes of incoming calls, chats, and emails. Shipping and handling fees are non-refundable. Each purchase you make afterwards will contribute towards your point total. If you dont want to wait that long, you can use DoNotPays help to accelerate the process. **Note that shipping cost is not refunded, and there is a $5 USD return fee for the use of our return label deducted from the refund total. As of December, 2022, the return charges that Modcloth deducts from your refund are: Modcloths return policy allows for refunds, made to your original form of payment. Shipping across Europe is now available for shoppers. The refund will be sent to the original form of payment. It's extortionate compared to other online sites. Final sale items are not returnable. Fashion Nova Holiday Return Policy Take photos of your original packing slip receipt and the items you are returning. Plus, I'm not convinced I would ever see a return if I hadn't reached out to them directly. We must receive returns within 60 days of the ship date to be eligible for a refund. Well also show you how to use our Item Return Request product to speed up the process and make your life easier. Give us a call at 888-495-9699. I apologize, again, for any inconvenience, and I will be sure to share your feedback with the appropriate teams. From there, pack up your unwanted items along with the return authorization. I'm very sorry for any trouble with getting in touch with our Customer Care team. Make sure to create an account before placing an order so you can receive points! I used to be diehard about ModCloth with the original ownership, but ever since Walmart took over I felt like the pieces really declined in quality and ~vibe~, and weren't worth it. I have written to ModCloth customer care twice and got zilch response. Using our labels will deduct a $5 return shipping fee from your refund amount. Its not uncommon to buy a product and find you dont like it, especially when youre shopping online. You also cant get ahold of anyone via phone without being hung up on. Machine wash. Unlined. What a bright time, it's the right time to shop the latest holiday dresses and skirts. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. The person promptly replied that they received the item but hadn't refunded it yet because the refund department was behind. Hey, Olivia! These policies are subject to change. even when I asked for a password reset I'll enter my email and it will lead me right back to the home page. A member of our Care team should be reaching out via email to assist you shortly. In terms of tracking, downloading the app is not required to see your tracking information - it is an option provided by the system that hosts our website, but you do not have to download it in order to track your packages. Just be sure you log in with your account to earn points, redeem points and enjoy the benefits of being a part of our community. Once an order has been placed, it cannot be cancelled or changed. The team is available from 9am-8pm ET, Monday-Friday. Please rest assured that they are working hard to get responses to everyone, as quickly as possible. ModCloth is not the only company whose product youd like to return as effortlessly as possible? Customers from Alaska, Hawaii, Puerto Rico, and other locations outside the continental US must provide their own return shipping. Bear in mind that ModCloth starts counting from the day they send you the package, which means that you probably have less than 20 days to reactif youre unhappy with the item, or it arrives damaged, you should act swiftly. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. Shipping costs are payments for a service that has been completed and are not subject to refund. You can view ourPrivacy Policy hereand unsubscribe at any time. Customers are also welcome to use their own shipping to return items to us if they find that is more convenient that using our label. In the event of a return, any applied discounts/coupons will be forfeited and cannot be used again. Address for shipping back Modcloth returns. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Sign up with your email through the ModSquad Rewards page. Not worth it! The description said cotton/linen but the fabric is actually a very thin polyester - a totally different look than the shot in the ad. I'm very sorry for any disappointment regarding our shipping costs. Unfortunately, you cannot transfer points between two accounts. Shipping and handling are nonrefundable. Answer Is Yes, How to Tie a Blanket Scarf? Find locations. Orders were a bit delayed after our recent site and systems updates, so some took longer than usual to ship. Hi, Shannon. How Much Does It Cost to Repair a Necklace Chain? Please rest assured that your feedback will be shared with the appropriate teams. However, if you want to return it, we need to know the item name and order number so that we can prepare it for you. Thank you for reaching out. Have any other obstacles? The Easy Return Label fee will be deducted from your store credit. We will contact ModCloth and make sure the company respects your customer rights. Then, we will include a deadline in your request, and ModCloth will have to respect it. You also cant return pieces youve worn, washed, or damaged in some way. It was packaged and returned. If you return part of your order, we will refund you the total dollar amount spent after the discount was applied, but your points will not be refunded. You can reach them at modcloth.com/help from 9am-8pm ET, Monday-Friday, and 10am-6pm ET on Saturdays. Quick Buy They are a small group, and are currently working through extremely high volumes of incoming messages. The colors are also inaccurately depicted. Our Customer Care team would be glad to help with this, and assist with returns, if you need any help with sending your items back. Hi, Kaye. Well get rid of them in the blink of an eye. Happens to the best of us. Once the item leaves your hands, itll be hard to locate if you dont have a tracking number. From social media to dating sites,, The best face oil can deliver other beneficial ingredients like retinol and antioxidants in addition to sealing in moisture and, Does the Perbelle CC cream actually make your skin tone better? noble soccer tournament 2021 how to get gems in phase 10: world tour army covid pt test policy modcloth return label. Overall, terrible experience and I will never shop this brand or use the site again. Sorry to hear you had trouble with this dress. Please note that points can only be redeemed through domestic checkout at this time. To do so, you have to complete the following five steps: The return label is free, and ModCloth will cover the shipping costs in case of a faulty or incorrect product. With every Tier Earned, there will be an email notification sent out to the email used to register your ModSquad Rewards account. Shop Vintage Outfits // Vintage Style Clothing // ModCloth Ends Soon: Mix & Match Sale! In general, you have 90 days from the original shipping date to send items back, but to be eligible for a refund to the original payment method, the return must be made within 30 days. Even if you . It sounds as though you may have had a connection issue via phone, and we'll be sure to share that with the appropriate teams. Shipping labels were generated but the shipping company tells me the parcel has not been delivered to them yet.I have emailed customer service twice with no reply.I went to their official site of this company and I found this helpful info which .is and after a long chase, I got my amount back shipping details as well DO NOT BUY FROM THIS. It will take two weeks or more from the date your return is received by Modcloth to refund you. Please rest assured that our team answers all calls and emails as they come in, however, they are a small team, so there can be delays in responses, during busier times. To do so, you have to complete the following five steps: Visit the company's Returns Portal page Enter your order number and other required information Print the return form and the return label Place your item inside a box together with the return form So I paid $20 for literally nothing PLUS my time for returning the item. Horrible customer service!!! We use dedicated people and clever technology to safeguard our platform. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. We are always happy to fix the issue, as best we can. NBA Store Returns PolicyWhat Items Are Refundable? Does Modcloth have free returns? Points will be awarded to your account once your order has been fulfilled. It shipped and arrived. They are deliberately misleading their loyal members by selling them previously worn/used clothing under the falsely-advertised trope of being an exclusive deal for a limited time. Sorry to hear you had such a poor experience with your high-rise flare jeans. We recently made some updates to our site and systems, which caused our Customer Care team to receive extremely high volumes of incoming calls, chats, and emails. Buying a product only to realize you dont like it is not uncommon, especially when you shop online. If a purchase is made and points were earned through the purchase, the earned points will be refunded back to ModCloth.com, even if this makes your points balance negative. You can read more about this in our Returns Policy on our site, within our FAQ: https://bit.ly/357GxJn. For more information on our Return Policy, please click here. Private Label. If you live in Hawaii, Alaska, Puerto Rico, or any location outside the U.S., you cannot use Modcloths return shipping label. I hope that you were able to get in touch, but if not, please reach out via phone at 888-495-9699, or via chat, by clicking the "M" icon at the bottom-right of any page you're browsing on the site. Your refund will be reduced appropriately. Package everything up and return it according to the shipping label instructions. Please rest assured that these longer response times are not typical, and our team is working hard to make sure everyone receives responses, as quickly as possible. They sent me a really ugly dress that wasn't even my size. Anyone can write a Trustpilot review. We do review these on a case by case basis. Our return window for domestic customers is 28 days from the ship date to arrive back with us. Imported Fabric does not provide stretch. I ordered the bubbly feelings midi dress which had no care label on it. All Rights Reserved. 1. iis express not working with ip address. You can't return (or exchange) final sale items. Exchanges must be received within 90 days. Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. Hi, there. Disappointed and wont be shopping here again. Referrals must purchase their items through the direct link provided to them to receive referral benefits. 3 min read. Hi, there. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. plus an additional $1.95 fuel surcharge to cover the cost of transport. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Didn't offer anything to make up for the massive inconvenience!! Everything You Need to Know, What is a Tennis Bracelet? 2023 Trustpilot, Inc. All rights reserved. Shipping charges, except in cases where we have made a shippingerror. Not at all happy with my purchases mainly due to the poor quality of the fabric. Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. You only need to do the following: Once you ship the product to ModCloth, you can sit back and leave the rest to us as we will reach out to ModCloth regarding your return. Thank you for reaching out with your feedback about this product and our customer service. From there, you'll need to verify your email address and it will lead you through the process to get you back into your account. ModSquad is a rewards program for our shoppers to earn points from every purchase, refer and earn, redeem points for discounts, receive a birthday gift, get access to exclusive sales, collections, promos and offers. Learn more about Budget Fashionista and editor/blogger Catherine Brock. Incorrect items being sent is not typical, but all of our orders are packaged by hand, so mistakes can occur. An email notification will be sent to you once the referral order is completed. Complete Guide 2023, 13 Best Face Oil for All Skin: Top Picks 2023. All You Need To Know About the Jet Return Policy. Posted by on Jun 10, 2022 in skullcandy indy evo charging case replacement | annabeth chase birthday. By - June 6, 2022. lackland air force base street address I feel this is a very deceptive business practice and I will be reporting this on the BBB. Getting a refund for items I returned is taking FOREVER. Budget Fashionista provides this explanation of the Modcloth return policy for informational purposes only. We take the quality of our items very seriously, so I will be sure to share your feedback with the appropriate teams. Email Address or Phone Number Email Address or Phone number used when order was placed. We apologize for any inconvenience. Returns received by ModCloth between 31 and 90 days after the original order shipment date (as printed on your packing slip). Copyright (c) 2022 Speak LLC. They charge a RETURN FEE. For more details, visit their Fashion Nova Returns portal. Repeat the process above to request a return from a number of other companies, including: Looking into resolving other tedious bureaucratic tasks with the help of our app? this truly irritates me because I've been buying from Mod cloth ever since they had a pop up in L.A. so again, no responses back and cant use my account. I'm very sorry for any frustration. Hi, Parish. I ordered a dress and it came in about two sizes too big. Packaging Requirements: Final sale items are not returnable. I'm sorry for the wait with your return. I have been trying to see about returning an item I purchased and cannot seem to get a response from anyone. This is so stupid because basically everything on their website is discounted by only five dollars. You can drop the item off at a Fedex location. I will never, ever order from this site again. I also use other affiliate links. Hi, Lynda. The button fell off as soon as I opened the package. Even if you use Modcloths return label, you are responsible for shipping. Facebook. Hi, Cece. I bought a pair of shoes that were way too wide so I returned them. I'm sorry for the wait with your return. If you live in the continental U.S., visit this page and follow the prompts to start your Modcloth return. Your email address will not be published. Free gifts or promotional items with retail value. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. Shop New Arrivals $10 Tops & Bottoms Limited Time Only | Shop Now! Final sale items are not returnable. Store Locator Icon Stores Store Locator; Classic Awards; Gift Cards; Wish List; View Catalogs; Coupons & Promotions; Outlet Stores; Customer Service. You'll then print your label and return authorization. If your refund amount is incorrect, please inform our Customer Care team right away, and they will look into this for you, as we want to ensure that you are refunded the full amount you paid for the item you didn't receive. This person processed my refund manually but it was for $20 less than I'd paid. Orders can be shipped to: ModCloth Returns, 2250 Roswell Dr., Pittsburgh PA 15205. Its OK. We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing. ** Please be aware that we can only create return labels for customers residing in the contiguous US. It goes against our guidelines to offer incentives for reviews. Shipping and handling fees are non-refundable. In terms of your account, we did recently make some updates to the site, and in that process, old account information did not automatically transfer to our new system. Those products belong to the following categories: Since ModCloth is an online retailer, you can file a return request only online. Start Your Return | ModCloth Customer Care FAQ Return Policy Start Your Return Review Guidelines Order Status Size Guide / Size Charts Bra Size Chart Community Guidelines Start Your Return For Domestic (US) returns, please click here. Reach us 24/7 at 888-495-9699. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. and that they charge another $6.95 shipping fee to return the item. I went to check on the website and they expect you to download an app to track shipping? Never again. You can view ourPrivacy Policy hereand unsubscribe at any time. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. You can reach the team from 9am-8pm ET, Mon-Fri, here: https://modcloth.com/pages/contact-us. How to Return an Item to American Apparel, Mens Wearhouse Return Policy: What to Know. Please rest assured that they are working hard to get responses to everyone, as quickly as possible. So I have no idea where my order has got to.It all seems dodgy. Returns received in damaged/worn condition. ModCloth Return PolicyAll You Need To Know. How good is their customer service for returns? No one answers the phone, I'm on hold for hours. Need help preparing for a government test? Required fields are marked *. 0. Modcloth has to receive the unwanted piece within 28 days of the shipped date. I'm very sorry for the wait with your order, as well as any frustration regarding tracking. Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at our Fulfillment Center. And emails take days and days to respond. If you dont want to deal with the hassle of using the ModCloth portal and generating and printing paperwork, you can avoid the whole process. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! The ModCloth return policy states that you have to file a return request within 30 days of the shipping date for the request to be valid. For speedier assistance, please give them a call at 888-495-9699, or use their online chat, by clicking the "M" icon that will appear at the bottom-right of any page you're browsing on the site. So basically, I have one dress, but I purchased two. Hi, Jillian. Once an order has been placed it can't be canceled or changed. Return items must be received by us within 28 days of the shipped date to be eligible for refund. Posted on Last updated: December 20, 2022. Think you have some missing money? For more information, please visit our ModSquad Rewards page for more information. If it is handwash in cold water it really should be written on the label. Step-by-Step Guide, Can You Have Hand Tattoos in the Army? ModCloth final sale items are non-refundable. Please feel free to reach out to Customer Care with any additional questions or concerns**Please note that our system only accepts one discount per order, so points and a coupon cannot be applied to the same purchase. I tried to use the chat feature on the website but it says no one is available. Over 10 days of no response, I contacted my credit card company to dispute the charge. One-of-a-kind items (including vintage) are returnable for store credit only. Even if you have been sick and haven't been able to go outside of your house for 2 weeks, they still require the items to be received to their warehouse within 28 days of ship date. Items that were marked as "final sale" at the time of your purchase are not returnable for any reason. Return labels provided by Global-E will cause a flat feeof $10 USD deducted from your return amount. Once they receive the item, ModCloth can take up to 14 business days to review your request and decide on the outcome. Free U.S. You will only receive points for purchases made after creating your rewards account. We also ensure all reviews are published without moderation. For more information, please visit our ModSquad Rewards page for more information. Modcloth has always been a brand for women and vocal in its support of women's issues, size inclusivity and creating conversation. By opting to file a return request with DoNotPays help, you allow us to do everything on your behalf. Once you locate your order, youll select the items you want to send back along with the reason for the return. The points you used to redeem the discount will also be added back into your account! The only exception is if you ordered tailored pants and the alterations were not done correctly. modcloth return label. I ordered flare pants that did not fit at all. Select the Reward you would like to redeem, and click "Apply". We are currently unable to offer gift returns, refunds to other payment methods, or exchanges for store credit. I have tried contacting them by email and by phone and through the online chat option, and have gotten nowhere. Returns; Items (0) Content (1) Information about Returns & Price Adjustments Read More haven. Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. Hello, there. Depop Vs Poshmark: Which is the best for Sellers? Joining our rewards program is simple (and free)! NEW ARRIVALS CLOTHING PLUS SIZE *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. Answered. I bought $70 sandals in March, did not wear until June, and one has fallen apart. Final sale items are non-refundable. I contacted them regarding this and they said because I didnt have courier information they wouldnt refund me. Why bother risking it? They are available from 9am-8pm ET, Monday-Friday, and will be glad to look into this, as soon as they are able. While I know our return process can be on the slower side and certainly a part of our business we are wanting to improve, we do absolutely refund all return eligible items sent back to us, and if something is taking longer than it should, encourage customers to write in to our Customer Care department for us to look into the matter. Care instructions are included on labels for every item, including this dress. Find your order number. Sorry to hear you have had some trouble returning your recent order. BEWARE OF SHOPPING HERE. Step 4: Send it out. I'm very sorry for any trouble with getting in touch with our Customer Care team. Facts to Know, How to Tattoo on Hand? Youll then print your label and return authorization. Find locations. It is true that we do currently have a $6.95 return fee for the use of our return label and do not refund original shipping costs as part of returns. To check the balance of your points and available gifts navigate to the ModSquad Rewards page. Thank you for sharing your experience, and we will be in touch soon! Shipping . Stores deliberately complicate the returns process because they want to prevent customers from asking for refunds. Put your item (unworn and labelled) and order invoice in a securely sealed shipping package. You can use your points at Checkout to redeem products or discounts! modcloth return label. ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205 If using your own shipping method to return, please make careful note of your tracking information, as ModCloth is not responsible for lost or undelivered returns made without the use of our label. There may be a bit of a wait to get in contact, but our Customer Care Advocates will be glad to assist with your return, as quickly as they are able. I can get better clothes cheaper and faster pretty much everywhere else on the internet. Go Global Retail acquired ModCloth at the start of the year and has supported the company to become GDPR compliant, so that the label could be available throughout Europe again. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. As of December, 2022, the return charges that Modcloth deducts from your refund are: $5 return shipping fee $1.95 fuel surcharge Refunds Modcloth's return policy allows for refunds, made to your original form of payment. If you choose Refund, we will deduct $5.99 from your refund amount to cover shipping. We will definitely follow up with our returns department on this matter. Hi, Carrie. I was informed I could return it and was given the address. The items you return must not be: They also have a list of products that are non-returnable. Comment * document.getElementById("comment").setAttribute( "id", "a01acd03d6283285028c10f323fa6395" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Jeff Streader, Co-CEO of ModCloth, said in a statement: As new owners, our first priority for ModCloth was to reconnect with consumers, listen and continue those relationships in a more personal way which is core to the DNA of this brand. ModCloth will not replace or refund outside the 28 day return window. The stuff on Modcloth always looks so cute, but I find the quality isn't always there.