If additional information is required, the process may be extended for another 28 calendar days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your contract for car rental will be between you and the Car Rental Company. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Experience right now is good only just booked will have to wait to see when I pick up the car. Please note, making a new booking may result in the change of the Car Rental Company. they are untrustworthy. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. It is highly recommended to call the police even for the smallest of damages. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars is an independent travel broker who does not represent any particular car rental company. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. We offer a price comparison of major and independent car rental suppliers around the world! You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. All rights reserved. To improve our service and website, we may use small data files known as Cookies. The use of our website signifies your acceptance of these Terms of Service. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. You have a guaranteed booking with us and with one of our trusted premium suppliers. To improve our service and website, we may use small data files known as Cookies. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. It is a huge scam. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. All cancellations outside of the aforementioned timeframes will not be refunded. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. 2023 Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Access to and use of these images is restricted by terms and conditions of a separate license agreement. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Reduce your carbon footprint by selecting a greener car hire option. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Amendments can only be made up to 48 hours before the pick-up time. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you do not agree with any part of them, you must not proceed with your booking. If you do not agree with any part of them, you must not proceed with your booking. Wisecars believes in protecting your privacy. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. The rules that apply to the main driver also apply to any additional drivers. If you're 65 or older, you may have to pay a senior driver fee. Expired or provisional licences will not be accepted. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Dominik B was very helpful and nice.However the site is not the best. Special price and hope that it will be the same at location. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. If you require additional drivers, please include them in your booking request. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. No charge will be made for amending your booking before the start of your rental. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If not, you will need to purchase the cover at the car rental company counter. There might be differences based on offers. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Read more from https://www.wisecars.com/en-us/reviews. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In peak periods this may not be achievable. There might be differences based on offers. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. If not, you will need to purchase the cover at the car rental company counter. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Keep copies of all relevant documentation you are asked to complete. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars will process your cancellation refunds in 7 days. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. 1 year ago. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe It might take your bank extra time to settle the amount. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . It might take your bank extra time to settle the amount. Wisecars employs limited use of cookies for your safety and does not store any personal data. 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